SI40 – De-escalation: Common-Sense Tips For All Cops
This program is designed for the street officer who comes in contact with people in high-stress and troubled circumstances, and gives them the tools to, possibly, de-escalate the situation.
It is available 24/7 as a video download here: www.lineofduty.com
Or, as a DVD.
The program is taught by veteran Oregon officer/instructor Chris Stoaks who has developed one of the most thorough and comprehensive classroom presentations on this critically important topic.
Chris Stoaks, veteran Oregon officer/instructor
Chris is a Hostage/Crisis Negotiator, CIT Trainer, CISM/Peer Support Team member, and Honor Guard Commander. A U.S. Marine veteran, he went on to earn a B.A. degree in Psychology.
In his classroom presentation, he teaches…
- De-escalation has nothing to do with the use of force.
- There is contact and resolution. De-escalation is what happens in-between.
You will learn that de-escalation is bringing someone who is functioning at a higher level (stress, mental issues, under the influence) down to a calmer, more manageable level. Then, they are more likely to make better choices regarding their present situation.
Watch preview here:
Improving the subject’s ability to cope while reducing stress.
- Active listening.
- Emotional labeling.
- Affirmation/esteem building.
Learn the critical need for superb NON-VERBAL SKILLS:
- 93% of communication is non-verbal
- Who do you remind them of
- Facial expressions
- Eye contact
- Physical presences
- Number of people in the room
- Professional status
- Personal space
The crucial nature of…
- Seek to understand before you seek to be understood.
- Be non-judgmental.
- Give your undivided attention to the speaker.
- Use silence effectively.
- Don’t try to fix it.
-Let them build their own self-esteem.
-Use this information as a tool later.
- How to change the subject, if you must.
- Link the transition to what they just said.
- Vicarious compliments.
- Indirect compliments can work wonders.
- Publicly praise what they’re proud of.
- Find the intangible villain.
- Not a real person.
- The thing that made them do this.
- Thank them again later.
ADDING THIS IMPORTANT NEW TRAINING VIDEO TO YOUR CURRICULUM IS AS EASY AS THIS:
- PO Box 28232; St. Louis, MO 63132
- Or fax it to 314-429-4137.
Or email firstname.lastname@example.org.
Or call 1-800-462-5232.