Chris Stoaks – SI40 – De-escalation


SI40 – De-escalation: Common-Sense Tips For All Cops

The newest addition to the Line of Duty video library provides full (60:00) classroom instruction of one of law enforcement’s truly hot button topics–de-escalation.

This program is designed for the street officer who comes in contact with people in high-stress and troubled circumstances, and gives them the tools to, possibly, de-escalate the situation.

It is available 24/7 as a video download here:

Or, as a DVD.

The program is taught by veteran Oregon officer/instructor Chris Stoaks who has developed one of the most thorough and comprehensive classroom presentations on this critically important topic.


Chris Stoaks, veteran Oregon officer/instructor

Chris is a Hostage/Crisis Negotiator, CIT Trainer, CISM/Peer Support Team member, and Honor Guard Commander. A U.S. Marine veteran, he went on to earn a B.A. degree in Psychology.

In his classroom presentation, he teaches

You will learn that de-escalation is bringing someone who is functioning at a higher level (stress, mental issues, under the influence) down to a calmer, more manageable level. Then, they are more likely to make better choices regarding their present situation.

Watch preview here:

Improving the subject’s ability to cope while reducing stress.

  • Active listening.
  • Emotional labeling.
  • Affirmation/esteem building.
  • Reassurance.

Learn the critical need for superb NON-VERBAL SKILLS:

Non-Verbal Communication

  • 93% of communication is non-verbal
  • Tone
  • Stance
  • Appearance
  • Who do you remind them of
  • Facial expressions
  • Eye contact
  • Physical presences
  • Gender
  • Size
  • Number of people in the room
  • Professional status
  • Personal space
  • Movement
  • Touch

The crucial nature of…

Active Listening

  • Seek to understand before you seek to be understood.
  • Be non-judgmental.
  • Give your undivided attention to the speaker.
  • Use silence effectively.
  • Don’t try to fix it.

Critically, too…

-Let them build their own self-esteem.
-Use this information as a tool later.

  • How to change the subject, if you must.
    • Link the transition to what they just said.
  • Vicarious compliments.
    • Indirect compliments can work wonders.
    • Publicly praise what they’re proud of.
  • Find the intangible villain.
    • Not a real person.
    • The thing that made them do this.
  • Thank them again later.


Purchase DVD for $95 + $5 S/H or the Download for $95.  Simply fill out this form and mail it.
  • PO Box 28232; St. Louis, MO 63132
  • Or fax it to 314-429-4137.
  • Or email  
  • Or call 1-800-462-5232.

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