Chris Stoaks – SI40 – De-escalation

 

SI40 – De-escalation: Common-Sense Tips For All Cops

The newest addition to the Line of Duty video library provides full (60:00) classroom instruction of one of law enforcement’s truly hot button topics–de-escalation.

This program is designed for the street officer who comes in contact with people in high-stress and troubled circumstances, and gives them the tools to, possibly, de-escalate the situation.

It is available 24/7 as a video download here: www.lineofduty.com

Or, as a DVD.

The program is taught by veteran Oregon officer/instructor Chris Stoaks who has developed one of the most thorough and comprehensive classroom presentations on this critically important topic.

 

Chris Stoaks, veteran Oregon officer/instructor

Chris is a Hostage/Crisis Negotiator, CIT Trainer, CISM/Peer Support Team member, and Honor Guard Commander. A U.S. Marine veteran, he went on to earn a B.A. degree in Psychology.

In his classroom presentation, he teaches…

• De-escalation has nothing to do with the use of force.
• There is contact and resolution. De-escalation is what happens in-between.

You will learn that de-escalation is bringing someone who is functioning at a higher level (stress, mental issues, under the influence) down to a calmer, more manageable level. Then, they are more likely to make better choices regarding their present situation.

Watch preview here:

Improving the subject’s ability to cope while reducing stress.

• Active listening.
• Emotional labeling.
• Affirmation/esteem building.
• Reassurance.

Learn the critical need for superb NON-VERBAL SKILLS:

Non-Verbal Communication

• 93% of communication is non-verbal
• Tone
• Stance
• Appearance
• Who do you remind them of
• Facial expressions
• Eye contact
• Physical presences
• Gender
• Size
• Number of people in the room
• Professional status
• Personal space
• Movement
• Touch

The crucial nature of…

Active Listening

• Seek to understand before you seek to be understood.
• Be non-judgmental.
• Give your undivided attention to the speaker.
• Use silence effectively.
• Don’t try to fix it.

Critically, too…

-Let them build their own self-esteem.
-Use this information as a tool later.

• How to change the subject, if you must.
  • Link the transition to what they just said.
• Vicarious compliments.
  • Indirect compliments can work wonders.
  • Publicly praise what they’re proud of.
• Find the intangible villain.
  • Not a real person.
  • The thing that made them do this.
• Thank them again later.

ADDING THIS IMPORTANT NEW TRAINING VIDEO TO YOUR CURRICULUM IS AS EASY AS THIS: