On SALE now – SI40-De-escalation – Chris Stoaks


SI40 – De-escalation: Common-Sense Tips For All Cops

ON SALE NOW for $95

This edition from the Line of Duty video library provides full (60:00) classroom instruction of one of law enforcement’s truly hot button topics–de-escalation.

This program is designed for the street officer who comes in contact with people in high-stress and troubled circumstances, and gives them the tools to, possibly, de-escalate the situation.

It is available 24/7 as a video download here: www.lineofduty.com

Or, as a DVD.

The program is taught by veteran Oregon officer/instructor Chris Stoaks who has developed one of the most thorough and comprehensive classroom presentations on this critically important topic.


Chris is a Hostage/Crisis Negotiator, CIT Trainer, CISM/Peer Support Team member, and Honor Guard Commander. A U.S. Marine veteran, he went on to earn a B.A. degree in Psychology.

In his classroom presentation, he teaches…
De-escalation has nothing to do with the use of force.
There is contact and resolution. De-escalation is what happens in-between.
You will learn that de-escalation is bringing someone who is functioning at a higher level (stress, mental issues, under the influence) down to a calmer, more manageable level. Then, they are more likely to make better choices regarding their present situation.

Watch preview here:

Improving the subject’s ability to cope while reducing stress.

*Active listening

*Emotional labeling

*Affirmation/esteem building


Learn the critical need for superb NON-VERBAL SKILLS:

Non-Verbal Communication

    • 93% of communication is non-verbal
    • Tone
    • Stance
    • Appearance
    • Who do you remind them of
    • Facial expressions
    • Eye contact
    • Physical presences
    • Gender
    • Size
    • Number of people in the room
    • Professional status
    • Personal space
    • Movement
    • Touch

The crucial nature of…

Active Listening

    • Seek to understand before you seek to be understood
    • Be non-judgmental
    • Give your undivided attention to the speaker
    • Use silence effectively
    • Don’t try to fix it

Critically, too…

-Let them build their own self-esteem.
-Use this information as a tool later.

  • How to change the subject, if you must.
    • Link the transition to what they just said.
  • Vicarious compliments.
    • Indirect compliments can work wonders.
    • Publicly praise what they’re proud of.
  • Find the intangible villain.
    • Not a real person.
    • The thing that made them do this.
  • Thank them again later.


Purchase DVD for sale price of $95 + $5 S/H or the Download for sale price of $95. Click here and purchase online today!

Or simply fill out this form

And mail to PO Box 28232 St. Louis, MO 63132

Or email to sales@lineofduty.com

Or fax to 1-314-429-4137

Or call 1-800-462-5232

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