New CLEET-approved De-escalation Training

Attention: All OK law enforcement
NEW CLEET ACCREDITED DE-ESCALATION TRAINING EXCLUSIVELY FROM IN THE LINE OF DUTY
 

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The newest addition to the Line of Duty video library provides full (60:00) classroom instruction of one of law enforcement’struly hot button topics–de-escalation.

This program is designed for the street officer who comes in contact with people, in high-stress and troubled circumstances, and gives them the tools to, possibly, de-escalate the situation.
It is available 24/7 as a video download here: www.lineofduty.com

Or, as a DVD.

The program is taught by veteran Oregon officer/instructor Chris Stoaks who has developed one of the most thorough and comprehensive classroom presentations on this critically important topic.
Chris is a Hostage/Crisis Negotiator, CIT Trainer, CISM/Peer Support Team member, and Honor Guard Commander.  A U.S. Marine veteran, he went on to earn a B.A. degree in Psychology.
In his classroom presenation, he teaches…
You will learn that de-escalation is bringing someone who is functioning at a higher level (stress, mental issues, under the influence) down to a calmer, more manageable level. Then, they are more likely to make better choices regarding their present situation.
Improving the subject’s ability to cope while reducing stress.

*Active listening.

*Emotional labeling.

*Affirmation/esteem building.

*Reassurance.

Learn the critical need for superb NON-VERBAL SKILLS:
Non-Verbal Communication
  • 93% of communication is non-verbal
  • Tone
  • Stance
  • Appearance
  • Who do you remind them of
  • Facial expressions
  • Eye contact
  • Physical presences
  • Gender
  • Size
  • Number of people in the room
  • Professional status
  • Personal space
  • Movement
  • Touch
The crucial nature of…

Active Listening

  • Seek to understand before you seek to be understood.
  • Be non-judgmental.
  • Give your undivided attention to the speaker.
  • Use silence effectively.
  • Don’t try to fix it.
Critically, too…
       -Let them build their own self-esteem.
               -Use this information as a tool later.
  • How to change the subject, if you must.
    • Link the transition to what they just said.
  • Stretch the praise.
    • “Good boy!” vs. “What a good dog!”
  • Vicarious compliments.
    • Indirect compliments can work wonders.
    • Publicly praise what they’re proud of.
  •  Find the intangible villain.
    • Not a real person.
    • The thing that made them do this.
  •  Thank them again later.
ADDING THIS IMPORTANT NEW TRAINING VIDEO TO YOUR CURRICULUM IS AS EASY AS THIS:

Purchase DVD or Download for $150 (+ $5 S/H for DVD).  Simply fill out this form and mail it. 

Or fax it to 314-429-4137.

Or email sales@lineofduty.com.  

Or call 1-800-462-5232.

Or visit our store at www.lineofduty.com

Enter coupon code OK150 at checkout. 

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