The newest addition to the Line of Duty video library provides full (60:00) classroom instruction of one of law enforcement’struly hot button topics–de-escalation.
Or, as a DVD.
- De-escalation has nothing to do with the use of force.
- There is contact and resolution. De-escalation is what happens in-between.
- 93% of communication is non-verbal
- Who do you remind them of
- Facial expressions
- Eye contact
- Physical presences
- Number of people in the room
- Professional status
- Personal space
- Seek to understand before you seek to be understood.
- Be non-judgmental.
- Give your undivided attention to the speaker.
- Use silence effectively.
- Don’t try to fix it.
- How to change the subject, if you must.
- Link the transition to what they just said.
- Stretch the praise.
- “Good boy!” vs. “What a good dog!”
- Vicarious compliments.
- Indirect compliments can work wonders.
- Publicly praise what they’re proud of.
- Find the intangible villain.
- Not a real person.
- The thing that made them do this.
- Thank them again later.
Or fax it to 314-429-4137.
Or email firstname.lastname@example.org.
Or visit our store at www.lineofduty.com